Refund policy
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If you are not completely satisfied with your purchase, you may return unopened and undamaged items within 14 days of receipt. To be eligible for a return, the items must be in their original packaging, unopened, and in the same condition that you received them.
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In the case of damaged items, you must notify us within 48 hours of receipt, and provide a detailed description and photographs of the damage. We will review your claim, and if approved, we will provide you with instructions on how to return the damaged items.
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To initiate a return, please contact our customer support team at support@umrastore.com with your order number, a description of the issue, and any relevant photos (if applicable). Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
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You will be responsible for paying the shipping costs associated with returning the items. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
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In the case of damaged items, if your claim is approved, a full refund, including shipping costs, will be issued.
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If you haven’t received your refund within the specified timeframe, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact our customer support team at support@umrastore.com.
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Any order placed can be cancelled after payment but ONLY if the order is cancelled before the items are shipped. If you wish to cancel an order, please contact us. Orders that have been shipped are ineligible for cancellation and the Returns Policy becomes applicable. Orders that are cancelled after payment has been made will be refunded via the same payment method (credit or debit card).
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
At UMRA Store, We take pride in our steadfast commitment to customer excellence, ensuring each interaction is handled with the utmost respect and care in a way that is pleasing to Allah ﷻ.