Shipping policy

At UMRA Store, we strive to deliver your order as quickly and efficiently as possible. To help you understand our shipping process and what to expect, we have outlined our shipping policy below. By placing an order through our website, you agree to our shipping policy.

Processing Time:

All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or if any unforeseen circumstances cause a delay in processing, we will notify you via email.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options with different carriers, and the delivery times may vary. The estimated delivery times provided at checkout are for your reference only and are not guaranteed.

Please note that delivery delays may occasionally occur due to factors outside of our control, such as customs clearance, carrier delays, or adverse weather conditions.

International Shipping:

We offer international shipping to select countries. Please be aware that shipping charges, taxes, and duties for international orders are not included in the item price or shipping cost. These charges are the buyer's responsibility and must be paid upon receipt of your package.

When shipping internationally, we cannot guarantee the delivery timeframe due to possible delays in customs clearance. Customs policies vary widely from country to country, and we recommend contacting your local customs office for further information.

Order Tracking:

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment. Please note that it may take up to 48 hours for the tracking information to update on the carrier's website.

Damaged or Lost Packages:

If your order is damaged during transit or lost, please contact our customer support team at support@umrastore.com as soon as possible. We will work with the carrier to resolve the issue and, if necessary, send you a replacement or issue a refund.

Shipping Address:

Please ensure that your shipping address is accurate and complete when placing your order. We cannot be held responsible for any incorrect or incomplete shipping addresses. If a package is returned to us due to an incorrect or incomplete address, the buyer will be responsible for the additional shipping costs to resend the package.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer support team. We are here to help and make your shopping experience as enjoyable as possible.